Frequently Asked Questions

Find Answers To All Your Questions

When will my coffee be roasted and shipped?

Every bag of coffee is roasted fresh after you place your order—no sitting on shelves! Orders are typically roasted and shipped within 3–5 business days, ensuring you receive the freshest possible brew, delivered straight to your door.

Can I return or exchange my coffee?

Because each bag is roasted to order, we’re unable to accept returns on opened products. However, if there’s an issue with your order—like receiving the wrong item or damaged packaging—please contact us within 7 days and we’ll make it right.

Why does the merch order take a little longer to ship?

Each item is made to order just for you the moment your purchase is placed. Because we don’t mass produce or hold excess stock, it takes a little extra time to create and ship your gear. This on-demand approach helps us reduce waste, avoid overproduction, and stay committed to more sustainable practices.

What are the shirt sizes? Non Embroidered

Size guide preview (Imperial)

Size Length Chest Sleeve Length
S 28 ⅜ 31-34 9 ¼
M 29 ⅛ 35-38 9 ½
L 29 ⅞ 39-41 9 ⅝
XL 31 ⅛ 42-45 9 ⅞
2XL 32 ⅛ 46-48 10

 

Size guide preview (Metric)

Size Length Chest Sleeve Length
S 72 78.7-86.4 23.5
M 74 89-96.5 24
L 76 99-104.1 24.5
XL 79 106.7-114.3 25
2XL 81.5 116.8-122 25.5

Embroidered Shirt Sizes

Size guide

  WIDTH (inches) LENGTH (inches) SLEEVE CENTER BACK (inches)
S 18 ¼ 26 ⅝ 16 ¼
M 20 ¼ 28 17 ¾
L 22 29 ⅜ 19
XL 24 30 ¾ 20 ½
2XL 26 31 ⅝ 21 ¾
  WIDTH (cm) LENGTH (cm) SLEEVE CENTER BACK (cm)
S 46.4 67.6 41.3
M 51.4 71.1 45
L 55.9 74.6 48.3
XL 61 78.1 52
2XL 66 80.3 55.3

What do GOTS and OCS certifications mean?

Great question!

  • GOTS (Global Organic Textile Standard) ensures the fabric is truly organic from field to finished product and made in environmentally and socially responsible ways.

  • OCS (Organic Content Standard) verifies that the cotton used is certified organic, with strict tracking through the supply chain.

In short: this tee is the real deal—sustainably made and ethically sourced.

Is Ignite Supply Co shirts eco-friendly AND comfortable?

Absolutely. Our fabric is soft, breathable, and mid-weight, making it perfect for everyday wear while still being kind to the Earth.

What makes this shirt “organic”?

Our tees are made from 100% organic combed ring-spun cotton, which is grown without synthetic pesticides or harmful chemicals. It’s a better choice for your skin and the planet.

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