Refund policy

Order Issues

If you encounter any problems with your order, such as receiving a defective or incorrect item, please contact us at Inquiry@ignitesupplyco.com within 30 days of receiving your order. Include your order number and a clear description or photos of the issue. We'll work to resolve the problem promptly.

Returns and Exchanges

As each product is made to order, we do not offer returns or exchanges for buyer's remorse or incorrect sizing. Please refer to our sizing charts before making a purchase. If you have questions about sizing, feel free to contact us at Inquiry@ignitesupplyco.com.

Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us at Inquiry@ignitesupplyco.com within 30 days of receiving your order. Provide your order number and photos of the damaged item. We will arrange a replacement or refund as necessary.​

If your order is lost in transit, please contact us at Inquiry@ignitesupplyco.com. We will investigate the issue and take appropriate action, which may include reshipping the order.​

Contact Us

For any questions or concerns regarding your order, please reach out to us at Inquiry@ignitesupplyco.com.